At CONSTRAT, we're dedicated to creating a trusted platform that connects businesses with expert construction consultants. Here's what we promise to deliver.
These are the core commitments that guide everything we do at CONSTRAT
Every consultant undergoes rigorous verification including qualification checks, experience validation, and background screening.
All payments are processed through Stripe with escrow protection. Your funds are safe until service completion.
Our dedicated support team is available around the clock to assist with any questions or concerns.
GDPR-compliant data handling with enterprise-grade encryption. Your privacy is our priority.
Impartial mediation process with transparent investigation and binding resolution decisions.
Businesses pay ZERO platform fees. Consultants pay 6-12% commission based on booking value. Premium subscriptions available with free templates and business leads.
The principles that drive our mission and shape our platform
We maintain the highest standards for consultant verification and service delivery.
Building a secure platform where businesses and consultants can work with confidence.
Leveraging AI and technology to make construction consultancy more accessible and efficient.
Clear communication, honest pricing, and open processes at every step.
Measurable commitments we hold ourselves accountable to
Support inquiries answered within 2 hours during business hours, 24 hours maximum.
100% of consultants verified within 48 hours with thorough background and qualification checks.
Consultant payments released within 5-7 business days after service completion and approval.
All disputes investigated and resolved within 14 business days with fair, impartial mediation.
99.9% uptime guarantee with regular maintenance windows communicated in advance.
If we fail to meet these commitments, we want to hear from you. Your feedback helps us improve and maintain the highest standards.
Your payments are protected every step of the way
Stripe is a globally trusted payment platform authorized by financial regulators including the FCA. CONSTRAT partners with Stripe to provide secure payment processing, but CONSTRAT itself is not a financial services provider and does not hold client funds. All payment security and regulatory compliance is managed by Stripe.
We believe in simple, transparent pricing with no hidden fees or surprises.
Businesses pay ZERO platform fees on CONSTRAT. You pay only the consultant's quoted rate for their services. No hidden charges, no transaction fees, no booking fees.
This makes CONSTRAT 40-60% cheaper than competitors like Upwork (13-23% fees), Fiverr (25.5% fees), and PeoplePerHour (23.5% fees).
Consultants pay a commission based on booking value. Larger bookings = lower commission rates.
| Booking Value | Commission Rate |
|---|---|
| £0 - £500 | 12% |
| £501 - £2,000 | 10% |
| £2,001 - £5,000 | 8% |
| £5,000+ | 6% |
Referral Program: Reduce your commission even further by referring other consultants. Refer 21+ consultants and pay only 2-5% commission.
Example: For a £1,000 booking, you'd pay 10% commission (£100) and receive £900. At Platinum tier, you'd pay only 4% (£40) and receive £960.
All fees are clearly displayed before you commit. What you see is what you pay.
Our 6-12% total fees are 40-60% lower than major competitors.
Consultants share in annual platform profits - unique in the industry.